Unfortunately, we can only allow one discount code per order. If you do attempt to apply more than 1 code to your order, the best discount will be applied.

🌟Are any countries restricted due to COVID-19?

**Please note, due to COVID-19 there are certain territories that are not being shipped to until further notice: Algeria, Angola, Antigua, and Barbuda, Aruba, Ascension, Azerbaijan, Bahamas Bangladesh, Barbados, Belize, Bermuda, Bolivia, Botswana, Brunei, Burkina, Faso, Cape Verde, Cayman Islands, Chad, Chile, Colombia, Costa Rica, Curacao, Czech Republic, Dominican Republic, Ecuador, El Salvador, Eswatini, Fiji, French, Polynesia, Gambia, Ghana, Grenada, Guatemala, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Iraq, Jamaica, Kuwait, Laos, Lebanon, Liberia, Libya, Madagascar, Malawi, Maldives, Mauritania, Mauritius, Moldova, Mongolia, Morocco, Myanmar, Nambia, Nepal, New Caledonia, Nicaragua, Nigeria, Panama, Papua, New Guinea, Paraguay, Peru, Philippines, Samoa, Seychelles, Sierra, Leone, Somalia, South Africa, Sri Lanka, St. Kitts, Nevis, St. Lucia, Sudan, Suriname, Trinidad, Tobago, Turkmenistan, Vanuatu, Venezuela, Wallis, Futuna, Western Sahara, Zimbabwe

Our office is based in Shenzhen, China, one of the tech capitals of the world and in center of the manufacturing hub of the pearl river delta, this allows us to source the best products and work face to face with local manufactories to ensure quality and authenticity. 

🌟Questions and Feedback?

We welcome your questions, comments, and concerns about privacy. Please feel free to send any comments and/or concerns regarding this policy to support@realcoolgirl.com

In many cases the carrier will have delayed tracking updates, approximately 24-48 hours from the original scan of your shipment. If you have received a tracking number without movement beyond the 48 hour window, you can always send us an email to support@realcoolgirl.com

To contact customer service, please send us an email to support@realcoolgirl.com and our amazing customer service team will be happy to assist! Please allow up to 48 hours for someone on our team to get back to you.

SHIPPING, RETURNS, AND EXCHANGES📦

🌟Can I return or exchange?

We will replace any defective items and make sure you are 100% happy with your purchase. Products can only be returned if they are still in good condition and packaging. Used-looking products, or products damaged by the customer will not be eligible for refund. To initiate a return please email support@realcoolgirl.com 

*Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment within 7 business days. 

🌟Will I be charged duties/customs fee?

Duties/Fees are not included. You will have the option to pay the duties upfront, or upon arrival at checkout with shopify tracking. For more information about Real Cool Girl and Shopify tracking, please email us at support@realcoolgirl.com

🌟How do I cancel my order?

All orders are processed within 24 hours or less. If you would like to edit or cancel your order, you can contact us at support@glamnetic.com within 1 hour of order placement to cancel your order.

🌟Do you ship internationally?

Yes we ship WORLDWIDE! Please check the rates as they are calculated at checkout based on country!

🌟When will I receive my order?

All of our orders are received by and delivered out of our warehouse within 48 hours. Shipping usually takes about 2-7 business days to deliver from the time it leaves our facility. **Due to COVID-19, shipping carriers may be experiencing delays

🌟Holiday Shipping

High order volume could lead to delays in shipments during the Holidays. If you do not get a shipping confirmation email after five business days of placing an order, please reach out to us at support@realcoolgirl.com . We appreciate your patience and understanding